Careers For UnitingCare Wesley Bowden
Customer Support Officer

Employment Type:
PT - Part-time Temporary  
Aged Care Services
SCHCDS Level 3 + Salary Packaging + Super
Closing Date:
Supporting Documentation:

  • Part-time temporary position until December 2022
  • Monday to Friday 9:00am - 2:00pm
  • Attractive salary packaging opportunities to increase your take home pay by up to 12%

About UCWB

We deliver social services that are shaped around individual needs and goals to help create positive futures built on independence and esteem.  We deliver services in Aged Care, Child & Family, Financial Health, Mental Health & NDIS.  We operate two social enterprises, a community child care centre and a psychology practice.  We have been in operation for over 150 years.

The Role

As a Support Officer, you will work closely with the wider customer experience and field workforce teams to support the delivery of a high quality customer experience for our aged care and disability core supports customers. 

You will do this by:

  • Being the first point of contact for customers and Field Workforce staff when they ring our office-based contact centre
  • Scheduling and coordinating in home customer services in line with our processes and customer support plans
  • Establishing positive relationships with customers and ensuring provision of person-centred principles
  • Responding efficiently to emerging situations and escalating risks where appropriate 
  • Working effectively across the team to ensure service delivery targets are achieved.

About You

You will be an experienced customer contact officer, with strong interpersonal skills and the ability to engage with diverse customers who come with complex needs.

Qualifications and Experience

You will have:

  • A Certificate IV qualification in a relevant field and/or relevant experience working with people with support needs, including but not limited to aged care, disability and/or mental health
  • The ability to work in a high pressure customer service environment with person-centred approaches, inclusion and empathy
  • Demonstrated ability to acquire and apply knowledge of statutory requirements
  • Working knowledge of community networks and services
  • The capacity to adapt skills and knowledge to meet a range of customer needs across different program types
  • The ability to work autonomously and meet deadlines
  • Demonstrated understanding of outcomes-focused service delivery and community development principles
  • Competence in the Microsoft Office suite of programs and cloud based software
  • Current DHS Working with Children Check, and DHS Disability Services Employment Screening / NDIS Worker Screening Check (if WWCC issued after 1 February 2021).

What we can offer you

By joining UCWB, you will enjoy:

  • Working in an organisation that has been awarded for its employee engagement and job satisfaction.
  • Personal and professional development opportunities through our ‘GROW’ initiative.  
  • A comprehensive e-learning library, monthly lunch and learns with guest speakers and other development tailored to either your current role or preparing you for future opportunities.
  • Commitment to Work Health Safety and Wellbeing including, free flu vaccinations, employee assistance program, flexible working practices.
  • A supportive team environment which celebrates diversity and inclusion.
  • Salary packaging options, resulting in a 6-12% increase to take home pay.
  • Working in an organisation that promotes a child safe environment.


This role is based at our central office in Bowden.

How to Apply

Click Apply Now, complete the screening questions and upload your resume and cover letter. The role profile for this position is available to download at the top of this page.

Applications close Wednesday 22 September 2021 at 5:00pm. Please direct any initial queries about this role to Ryan Oldnall, Customer Experience Coordinator, by calling 8245 7310 or emailing

Diversity and Inclusion

We aim to increase the diversity of our workforce to better meet the needs of our customers and enrich the culture of our workforce. We encourage applicants from all backgrounds and communities with relevant skills and experience to apply for any of our vacancies.