Careers For UnitingCare Wesley Bowden
Supports Coordinator, Aged Care

Employment Type:
FP - Full-Time Permanent  
Aged Care
Closing Date:
Supporting Documentation:

  • Full time permanent role
  •  Attractive salary packaging opportunities to increase your take home pay by up to 12%
  •  Rewarding work.  Flexible options. Learning Opportunities. Career Development

About UCWB

We deliver social services that are shaped around individual needs and goals to help create positive futures built on independence and esteem.  We deliver services in Aged Care, Child & Family, Financial Health, Mental Health & NDIS.  We operate two social enterprises, a community child care centre and a psychology practice.  We have been in operation for over 150 years.

The Role

The Supports Coordinator, Aged Care provides care coordination and support to people who are aged and may be living with a disability or mental health issues. Their primary purpose is to support these customers to remain living in the community with dignity by providing person-centred care that focuses on their strengths, interests and abilities.


The primary responsibilities of the role are to:

  • Provide person-centred care coordination/case management to Home Care Package (HCP) customers.
  •  Undertake initial assessments and reviews with customers to co-design their service plans in line with budgets.
  •  Build and manage effective stakeholder relationships.
  •  Participate in continuing professional development to maintain, develop and enhance knowledge of best practice.

About You

You will have experience working in community services, particularly in working with older people and people with complex needs. Along with your person-centred and sensitive approach, you will be someone with a genuine passion for improving the lives of older people.

Qualifications and experience

You will have:

  • Relevant qualifications in allied health, community services or social services, plus substantial proven experience working with older people and/or people with complex needs.
  • Proven experience in complex case management or support coordination, including strong case load management skills.
  • High level ability to undertake thorough and sensitive assessment of people with complex needs.
  • Demonstrated ability to work with customers with complex needs to develop and progress towards goals.
  • Demonstrated ability to acquire and apply knowledge of statutory requirements.
  • Detailed working knowledge of community networks and services.
  • Demonstrated written ability including report writing and case noting.
  • Computer literacy (Office suite and capacity to use cloud based software).
  • A current South Australian Driver’s Licence
  • A current DHS Aged Care Sector Employment Screening and Working With Children Check, or ability to obtain at your own cost prior to commencement of employment.
  • Under various Emergency Management Directions currently in place in South Australia, all staff, volunteers and students who undertake work at any UCWB site or who undertake in-home and community aged care and disability support work are required to be vaccinated against COVID-19.

Additional prior experience working in a fee for service or billable hours environment, and ability to prepare and work within customer budgets would be an advantage.

What you need to know:

UCWB values the rich experiences that lived and living experience brings to the workforce.  We embrace differences, creating possibilities and growing together for better outcomes for our valued customers.  This means giving full consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

What we can offer you

You’re joining a culture that truly cares about your wellbeing, values what you do and celebrates success.  We will offer you;

  • Personal and professional development opportunities through our ‘GROW’ initiative.
  • A comprehensive e-learning library, monthly lunch and learns with guest speakers and other development tailored to either your current role or preparing you for future opportunities.
  • Commitment to Work Health Safety and Wellbeing including, free flu vaccinations, employee assistance program, flexible working practices.
  • A supportive team environment which celebrates diversity and inclusion
  • Salary packaging options, resulting in a 6-12% increase to take home pay
  • A child safe environment

What some of our staff say about what keeps them working for UCWB

  • Sense of accomplishment, meaningful work, feeling valued, supportive team and  manager, positive work environment, no day is the same – lots of variety in my role
  • Flexibility, colleagues and the quality of work, values of the organisation and the services it provides to members of the community
  • Being in an organisation that is client focussed while ensuring staff wellbeing.  Getting to see the results when we can empower people and help them make positive changes to their lives


This role is based at Bowden just a short walk to the popular Plant 3 and Plant 4 entertainment complex in Gibson Street however off-site work out in the community will be required. 

How to Apply

Please submit applications via our recruitment website to be considered. Select the Support Coordinator, Aged Care role, complete the screening questions and upload your resume and cover letter. The Role Profile for this role is also available via this link.

Applications close Friday 12 August at 5.00pm, however the role may be filled earlier.